1,We currently offer free delivery everywhere in the world .
2,When you finish your order,we will begin processing your order within 2 hours.It usually takes 1-2 working days to prepare your orders.
3,Shipping Methods : Ship by Air express,like USPS,EMS,DHL,TNT etc.They are door to door service.According to different country,we will choose most convenient Air express for you.
4,Shipping time is about 3-7 working days .
5,We are not responsible for wrong or undeliverable address.Please make sure your shipping address is correct and deliverable.
6,We will provide the tracking number and track links via email to you.
Please note that shipments can occasionally be delayed due to unforeseen circumstances(Such as Festival). All shipments are sent fully insured.
What will I be charged for shipping? Shipping and handling charges vary greatly upon the value of the materials and craftsmanship of the piece and its final shipment destination.The shipping and handling rates are clearly posted in each item's description and are non-negotiable.Please consider this when placing your order.
How do I track my shipment? We ship your purchase before the end of the next business day after you have checked-out.We would send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
What should I do if my shipment never arrives? Please allow up to 10 business days for your item to be delivered.If it still does not arrive,please reach us by clicking the ‘Contact Us' button on the website.We will get back to you shortly.
How do I ship items to a different address? During our checkout process,specify where you want your purchase to be shipped.It can be different from your credit card billing address.You may specify any ship-to street address.
Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
●Returns & Exchange
As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back
Certainly,We are happy to accept your items for return or exchange.Returns/Exchanges are accepted within 30 days.
So that lease remember the three golden rules:
1,Return items within 30 days: Return your order within 21 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you.
2,Return items in the condition you received them: All items need to be returned unworn, unwashed and undamaged. dresses must be tried on indoors and be returned in their original box where applicable. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you. We're unable to accept returns on earrings for hygiene reasons.
3,Keep the tags on: All Finery items have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will be sent back to you.