As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
Please remember the three golden rules:
1,Return items within 30 days: Return your order within 21 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you.
2,Return items in the condition you received them: All items need to be returned unworn, unwashed and undamaged. dresses must be tried on indoors and be returned in their original box where applicable. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you. We're unable to accept returns on earrings for hygiene reasons.
3,Keep the tags on: All Finery items have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will be sent back to you.
Please email us and let us know the reason why you want to exchange, we will provide you with further instructions. The goods can be exchanged in the absence of damage from received the date of shipment, in the original condition with all original packaging. When returning to exchange or refund, please make sure that your name, address, telephone number and instructions are indicated.